Mediation per se

Mediation is a flexible process that is used in a number of different situations. In most types of mediation, the following steps take place:

Contact

If one person asks for mediation the first mediation office, all those involved are contacted to check they agree to take part. Anyone can withdraw at any stage if they want to.

The first session

Everyone involved is then visited individually by mediators. The mediators will ask each of them to explain how they see the current situation, and how they would like it to be in the future. They will also ask what suggestions the parties have for sorting out the disagreement. Information shared during the mediation is private and confidential unless otherwise agreed. Then the mediator will inform the parties about the future sessions, what path of solution will take place, and the fees.

Without disturbance

Each one of the parties, with no time limit, stress, or previous knowledge of law, will present his or her own point of view of the case to the mediator.

Exchange of views

The parties are invited to conference to present their case in front of the other party. In this conference the mediator improves communication, which is usually the greatest impediment to successful outcomes. This can range from rephrasing statements so that all parties clearly understand what is being said and what is meant. Mediators can also meet off the record with the parties, and they often engage in “shuttle diplomacy,” moving back and forth between separate meetings of the parties carrying offers and counter-offers.

The solution contract signing

Once all the parties have agreed on the solution, a contract is signed, and the contract is promote to a verdict.